Terms of Sale & Use

1. Definitions

"Veltrigen," "we," "us," and "our" mean Veffex Industries LLC (d/b/a Veltrigen) together with its parent, subsidiary, and affiliated entities and its respective members, managers, officers, directors, employees, contractors, agents, suppliers, and licensors. Every disclaimer, limitation of liability, indemnity, release, and dispute-resolution provision in these Terms is made for the benefit of, and is enforceable by, each of those persons and entities, each of whom is an intended third-party beneficiary of these Terms.

"You" and "your" mean the individual accepting these Terms and any entity on whose behalf that individual acts. If you accept these Terms on behalf of an organization, you represent that you have authority to bind it.

"Materials" means the synthetic reference materials and other products offered through this site. "Site" means the Veltrigen website and any related pages, content, and services.

2. Acceptance and record of agreement

These Terms are a binding agreement between you and Veltrigen. By accessing the catalog, passing the researcher-verification gate, or placing an order, you accept these Terms in full. If you do not agree, do not use the Site.

The version of these Terms in effect at the time you place an order governs that order. We maintain and retain each version of these Terms, together with its version identifier and effective date, and on request we will provide you the version that was in effect when you ordered.

Please read Section 19 carefully. It requires most disputes to be resolved by individual arbitration, waives your right to a jury trial and to participate in a class or representative action, and gives you thirty days to opt out.

3. Research use only

All Materials are synthetic reference materials supplied strictly for in-vitro laboratory research use. They are not drugs, foods, dietary supplements, cosmetics, or medical devices. They are not for human or veterinary use, administration, ingestion, injection, or consumption of any kind, and they have not been approved by the U.S. Food and Drug Administration to diagnose, treat, cure, or prevent any condition.

You are solely responsible for handling, storing, using, and disposing of the Materials in accordance with good laboratory practice, appropriate institutional oversight, and all applicable federal, state, and local law. You assume all risk arising from your possession and use of the Materials.

4. Eligibility and researcher attestation

The catalog is restricted to qualified researchers, laboratories, and institutions. You represent and warrant that you are at least twenty-one years of age, that you are acquiring the Materials for legitimate in-vitro research purposes, and that every attestation you provided at the verification gate and at checkout is true and accurate.

Your attestations are a material inducement to our sale of the Materials to you. We rely on them. We may, but are not obligated to, verify eligibility, and we may refuse, limit, suspend, or cancel any order or account at our discretion.

5. No resale or diversion

You agree not to resell, repackage, relabel, or distribute the Materials to the general public or for any human or veterinary use, and not to represent, market, or describe them as approved, safe, or suitable for any such use. You agree not to acquire the Materials on behalf of any person who does not meet the eligibility requirements in Section 4. Diversion to consumer use is a material breach of these Terms.

6. Site use, intellectual property, and prohibited conduct

The Site and all content on it — including text, product descriptions, research articles, catalog structure, graphics, logos, trademarks, and trade dress — are owned by us or our licensors and are protected by intellectual property law. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site for the purpose of evaluating and purchasing Materials for research use. No other right or license is granted.

You agree not to: scrape, crawl, harvest, or use automated means to access or extract data from the Site; copy, reproduce, or republish Site content except as expressly permitted; reverse engineer or interfere with the Site's operation or security; circumvent or attempt to circumvent the researcher-verification gate or any access control; submit false information; or use the Site in violation of any law.

7. No medical advice or efficacy claims

Research articles, reference material, literature summaries, and any other informational content published on the Site are provided for scientific and educational reference only. They are not medical, clinical, veterinary, or professional advice; they do not constitute a claim, representation, or suggestion of safety, efficacy, benefit, or suitability of any Material for any human or veterinary use; and they must not be relied on for any such purpose. References to published literature describe the cited research and do not describe our Materials or endorse any application of them.

8. Product information and Certificates of Analysis

Materials are identified by CAS number and by the lot-specific Certificate of Analysis. House catalog codes may be used in place of common names. We do not fabricate, alter, or interpret analytical data; the third-party Certificate of Analysis governs identity and purity for each lot.

Product images are representative. Typographical, descriptive, and pricing errors may occur, and we may correct them at any time, including after an order is placed.

9. Orders, pricing, and payment

Prices are in U.S. dollars and may change without notice. Your order is an offer to purchase; no contract of sale is formed until we accept the order by dispatching it. We may correct errors and may refuse, cancel, or limit any order, including after confirmation, for any lawful reason.

Payment is processed through our approved payment providers. You represent that you are authorized to use the payment method you provide and that the information you supply is accurate. You are responsible for all applicable taxes.

10. Returned payments, reversals, and chargebacks

If a payment is returned, reversed, declined after acceptance, or charged back, you remain liable for the full amount of the underlying order together with a returned-payment fee of thirty-five dollars ($35.00) per occurrence, in addition to the returned or charged-back amount. Where permitted by law, you are also liable for reasonable costs of collection, including attorneys' fees.

We may suspend or close your account, cancel pending and future orders, withhold dispatch, and revoke any store credit associated with a reversed or disputed transaction. You agree to contact us at [email protected] to resolve any billing concern before initiating a chargeback.

11. Shipping, title, and risk of loss

Shipping is governed by our Shipping Policy, which is incorporated into these Terms by reference. Title and risk of loss pass to you upon our delivery of the Materials to the carrier.

You may purchase optional Shipping Protection at checkout. Shipping Protection is not insurance and does not indemnify you against loss of property; it is a contractual service purchased from us that upgrades the remedy we provide if a shipment is lost or damaged in the carrier's custody, on the terms and subject to the exclusions set out in the Shipping Policy. Where you have purchased Shipping Protection, our obligation is limited to replacement or refund of the affected items at our election and will not exceed their purchase price.

Where you have not purchased Shipping Protection, any accommodation we may offer for a lost, delayed, or damaged shipment is voluntary, is made at our discretion, and does not alter the passage of risk of loss under this Section or create any obligation as to future shipments.

12. Returns and refunds

Because of the nature of the Materials and the need to preserve chain-of-custody and material integrity, we do not accept returns. Refunds and replacements are available only as set out in our Refund Policy, which is incorporated into these Terms by reference.

13. Store credit

Store credit issued by us has no cash value and cannot be exchanged, redeemed, or refunded for cash. It is redeemable only against products sold by Veltrigen. Credit is issued to, and tied to, the customer account to which it was granted, and is not transferable to another person or account. Store credit does not expire.

Except as required by applicable law, including any applicable unclaimed property or escheat statute, we do not issue cash payouts of store credit and we are not responsible for any balance that goes unused, is forgotten, or remains on a closed or inactive account. We may adjust or revoke credit issued in error, or issued in connection with a transaction that is later reversed, disputed, or found to be fraudulent.

14. Disclaimer of warranties

THE MATERIALS AND THE SITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" FOR RESEARCH USE. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, AND STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY OF FITNESS FOR HUMAN, VETERINARY, CLINICAL, DIAGNOSTIC, OR THERAPEUTIC USE. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions this Section applies to the fullest extent permitted.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AND REGARDLESS OF THE THEORY OF LIABILITY — WHETHER CONTRACT, WARRANTY, STRICT LIABILITY, NEGLIGENCE, OR OTHERWISE — OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE MATERIALS, THE SITE, OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF RESEARCH, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

WE WILL NOT BE LIABLE FOR ANY INJURY, LOSS, OR DAMAGE ARISING FROM ANY HUMAN OR VETERINARY ADMINISTRATION, INGESTION, INJECTION, OR CONSUMPTION OF THE MATERIALS, OR FROM ANY USE OF THE MATERIALS OUTSIDE THE RESEARCH USE PERMITTED BY THESE TERMS. YOU EXPRESSLY ASSUME ALL RISK OF ANY SUCH USE.

These limitations apply to each person and entity within the definition of "we" in Section 1, are a fundamental basis of the bargain between us, and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations; in those jurisdictions this Section applies to the fullest extent permitted, and nothing in these Terms excludes liability that cannot lawfully be excluded.

16. Indemnification

You will indemnify, defend, and hold harmless each person and entity within the definition of "we" in Section 1 from and against any claim, demand, action, proceeding, loss, liability, damage, judgment, settlement, penalty, cost, or expense — including reasonable attorneys' fees and costs of investigation — arising out of or relating to your use, handling, storage, transfer, resale, or misuse of the Materials, any human or veterinary use of the Materials, your breach of these Terms, the inaccuracy of any attestation you made, or your violation of any law or of the rights of any third party.

We will notify you of any claim subject to this Section. We may, at our option and at your expense, assume or participate in the defense and settlement of any such claim, and you will cooperate with us in that defense. You will not settle any claim in a manner that imposes any obligation or admission on us without our prior written consent.

17. Time limit for claims

To the fullest extent permitted by law, any claim arising out of or relating to the Materials, the Site, or these Terms must be filed within one (1) year after the claim accrues, or it is permanently barred.

18. Governing law and venue

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to the arbitration agreement in Section 19, the exclusive venue for any dispute is the state and federal courts located in Clark County, Nevada, and you consent to the personal jurisdiction of those courts.

19. Dispute resolution, arbitration, and class-action waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

19.1 Informal resolution first. Before starting an arbitration or any other proceeding, you agree to send us a written Notice of Dispute describing the dispute, the relief sought, and your name, order number, and contact information, addressed to Veffex Industries LLC, Attn: Legal — Notice of Dispute, 1250 American Pacific Drive, Henderson, NV 89074, with a copy to [email protected]. We will send any Notice of Dispute to the contact information associated with your order. The parties will attempt in good faith to resolve the dispute for sixty (60) days after the Notice is received. Neither party may commence arbitration before that period ends. This requirement is an essential condition precedent to arbitration, and any statute of limitations is tolled while it runs.

19.2 Agreement to arbitrate. If the dispute is not resolved under Section 19.1, any dispute, claim, or controversy arising out of or relating to the Materials, the Site, or these Terms — including their formation, interpretation, breach, enforcement, or termination — will be resolved exclusively by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be seated in Clark County, Nevada, before a single arbitrator, and may be conducted by document submission, telephone, or videoconference where the AAA rules permit. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this Section.

19.3 Delegation. The arbitrator, and not any court, has exclusive authority to resolve all threshold questions, including any question about the interpretation, scope, applicability, enforceability, unconscionability, or formation of this arbitration agreement — except that a court has exclusive authority to decide any challenge to the class-action waiver in Section 19.5.

19.4 Jury trial waiver. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

19.5 Class-action waiver. YOU AND WE EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate or preside over any form of representative or class proceeding and may award relief only to the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. If this Section 19.5 is found unenforceable as to any claim or request for relief, then the entirety of Section 19.2 is null and void as to that claim or request for relief, which must instead proceed in the courts identified in Section 18, and the remainder of this Section 19 survives.

19.6 Coordinated and mass filings. If twenty-five (25) or more Notices of Dispute raising substantially similar claims are submitted by or with the assistance of the same law firm or coordinated group within a ninety (90) day period, the parties agree that the claims will be resolved in sequential batches of no more than fifty (50) claimants each, with a single arbitrator per batch, and that the parties will cooperate in good faith to select bellwether cases and to apply any resulting resolution to the remaining claims where appropriate. All applicable limitations periods are tolled for claimants awaiting a later batch. This Section is intended to promote efficiency, and neither party waives any right by complying with it.

19.7 Small claims exception. Either party may bring an individual claim in small claims court in Clark County, Nevada, or in the small claims court of the county where you reside, so long as the matter remains an individual claim in that court.

19.8 Injunctive relief exception. Either party may seek injunctive or other equitable relief in the courts identified in Section 18 to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, to enforce the researcher-verification and no-diversion provisions of these Terms, or to prevent imminent harm, without waiving the right to arbitrate any other claim.

19.9 Your right to opt out. You may opt out of this Section 19 by sending written notice within thirty (30) days after you first accept these Terms, stating your name, address, order number if any, and a clear statement that you opt out of arbitration, to Veffex Industries LLC, Attn: Arbitration Opt-Out, 1250 American Pacific Drive, Henderson, NV 89074, or by email to [email protected] with "Arbitration Opt-Out" in the subject line. Opting out affects only Section 19; the rest of these Terms continues to apply. Opting out will not affect your account or any order, and we will not retaliate against you for opting out.

19.10 Survival. This Section 19 survives termination of these Terms and closure of your account.

20. Changes to these Terms

We may update these Terms from time to time. Any change applies prospectively only. A change takes effect on the effective date of the new version and governs orders placed on or after that date; it does not apply to orders already placed, and it does not apply to any dispute that arose before the change took effect. Your continued use of the Site after the effective date of a change constitutes acceptance of the updated Terms as to future orders. We maintain and retain each prior version of these Terms and will provide any prior version on request.

21. General

21.1 Severability. If any provision of these Terms is held invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, severed, and the remaining provisions will continue in full force and effect. Section 19.5 is governed instead by the specific rule stated in that Section.

21.2 Entire agreement. These Terms, together with the Shipping Policy, the Refund Policy, and the Privacy Policy, are the entire agreement between you and us regarding their subject matter and supersede all prior or contemporaneous understandings, representations, and communications. No sales representation, statement, or informational content outside these documents forms part of this agreement.

21.3 No waiver. Our failure to enforce any provision is not a waiver of that provision or of any other. A waiver is effective only if in writing and signed by us.

21.4 Assignment. You may not assign or transfer these Terms or any rights under them without our prior written consent, and any attempted assignment is void. We may assign these Terms freely, including in connection with a merger, acquisition, reorganization, or sale of assets.

21.5 Force majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disaster, epidemic, war, civil unrest, labor action, carrier failure, supplier failure, utility or network outage, cyberattack, or governmental action.

21.6 Notices. We may give notice to you by email to the address associated with your order or account, or by posting on the Site. Notice to us must be sent to Veffex Industries LLC, 1250 American Pacific Drive, Henderson, NV 89074, or to [email protected], except that a Notice of Dispute or arbitration opt-out must follow Section 19.

21.7 Export compliance. You represent that you are not located in, and will not export or re-export the Materials to, any country or person subject to U.S. embargo, sanctions, or export restrictions, and that you will comply with all applicable export control laws.

21.8 Survival. Sections 1, 3, 5, 6, 7, 10, 11, 13, 14, 15, 16, 17, 18, 19, and 21 survive termination of these Terms.

21.9 Headings. Headings are for convenience only and do not affect interpretation.

22. Notice to California residents

Under California Civil Code Section 1789.3, California users are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

23. Contact

Veffex Industries LLC (d/b/a Veltrigen)
1250 American Pacific Drive, Henderson, NV 89074
Phone: (702) 527-4874
Email: [email protected]